Verification: In order to process requests, depending on the nature of the request, we may need to obtain information to locate you in our records or to verify your identity. In most cases, we will ask you for information about yourself, which may include your name, email address, or other information. If you submit a right-to-know report, we may also require, under penalty of perjury, a signed statement that you are who you say you are. We may, in certain circumstances, request alternative information and/or use third parties to verify your identity. Zendesk strives to provide reasonable accommodations to applicants with disabilities and veterans with disabilities in accordance with applicable federal and state laws. If you are a person with a disability and require reasonable accommodation to submit this request, take a recruitment test or otherwise participate in the employee selection process, please send firstname.lastname@example.org an email with your specific accommodation request. To exercise your rights (or other rights you have under your local data protection laws), please contact us via our web form or by emailing email@example.com. We will attempt to respond to all legitimate requests within one month of receipt of the request or as required by applicable law. If the response takes longer, we will let you know. If we have reasonable doubts about your identity, we may ask you to provide us with additional information to verify your identity. If Zendesk is the controller of Personal Data, Your Personal Data will generally be retained for as long as necessary to fulfill the purposes described in Section 4 of this Notice. This includes storing your data in order to provide you with the services you have requested and to interact with you; allow your participation in an event in order to maintain a business relationship with you or your company; to improve our business over time; to ensure the continued legality and security of our services and relationships or otherwise in accordance with our internal retention procedures. If we do not have an ongoing legitimate business need or legal basis to process your personal data, we will delete, anonymize or aggregate it or, where this is not possible (for example, since your personal data has been stored in backup archives), we will store your personal data securely and isolate it from further processing until deletion is possible.
If you would like to know more about the retention periods that apply to your particular situation, you can contact us using the contact details provided in section 11 below. Once you/your company have terminated the contractual relationship with us or otherwise terminated your relationship with us, we may store your personal data in our systems and records to: ensure adequate compliance with existing provisions in terminated contracts or for other legitimate business purposes, such as: to demonstrate our business practices and contractual obligations, to provide you with information about our products and services, or to comply with applicable legal, tax or accounting requirements. Likewise, we store your personal data for the applicable limitation period for the establishment, exercise or defense of possible legal claims. Zendesk is seeking a Senior Paralegal, Intellectual Property to join its growing world-class legal team and supports patent, trademark, copyright, open source, and domain name functions. This role is critical to supporting Zendesk`s growing IP portfolio and processes and will work closely with engineering, product, marketing, and brand teams. Subject to legal restrictions, some California residents may exercise the following rights by using our web form or by emailing us at firstname.lastname@example.org. The Master Subscription Agreement, End User License and other terms applicable to interactions with us are available at: www.zendesk.com/company/agreements-and-terms/ Changes: We may update this Statement from time to time to reflect changes in legal, regulatory and operational requirements, our practices and other factors. Please check this statement periodically for updates. If any of the changes are not acceptable to you, you must stop interacting with us. If required by applicable law, we will notify you of changes to this Statement by posting an update on our website (and updating the “last updated” date at the top of this Statement) or by other appropriate means.
For the purposes of this statement, “personal data” means any information that relates directly or indirectly to, describes or could be used in an individual. Capitalized terms not defined here (e.g. website, services, subscribers, agent, agent contact information, and other terms) have the meanings given in our Master Subscription Agreement, which can be found here: www.zendesk.com/company/agreements-and-terms/master-subscription-agreement/ Help us make statutory salaries more transparent. Get exclusive access to anonymized legal salary data. Authorized Agents: Authorized agents may exercise rights on behalf of California consumers, but we reserve the right to directly verify the consumer`s identity as described above. Authorized representatives must contact us by submitting a request through our web form and indicating that they are submitting the application as an agent. Agents must provide proof of the agent`s identity, proof of registration with the California Secretary of State (if the agent is a corporation), and at least one of the following documents demonstrating the agent`s legal authority to act on behalf of the individual consumer: (i) a power of attorney that we can reasonably verify; or (ii) the consumer`s signed authorization. About Zendesk – Customer Service Champions Zendesk started the customer experience revolution in 2007 by enabling any business around the world to bring their customer service online. Today, Zendesk is the champion of service excellence everywhere for everyone, enabling billions of conversations by connecting more than 100,000 logos to hundreds of millions of customers via phone, chat, email, messaging, social channels, communities, review sites, and help centers. Zendesk products are designed with the love of being loved.
The company was conceived in Copenhagen, Denmark, built and expanded in California, introduced in New York and today employs more than 4,000 people worldwide. For more information, see www.zendesk.com. EEA Persons: Our legal basis for collecting and using the personal data described above depends on the personal data concerned and the specific context. We collect personal data from you where we need the personal data for the performance of a contract with you (to provide services to you), where the processing is in our legitimate interests and is not overridden by your interests in data protection or fundamental rights and freedoms, or where we have your consent (which may be withdrawn at any time).